Privacy Policy
DIYSolarPoolHeaterKits.com powered by Solar Buyers Club LLC does not share any information with anyone. On occasion we may send you information by mail or email with product updates, notices, and or new product information. If you do not wish to receive information from us, please let us know and we will remove you from our mailing list.
Returns & Refund Policy
Items may be returned within 30 days with valid sales receipt unless otherwise noted. Orders that are returned are subject to a 20% restocking fee [returns must be approved by Solar Buyers Club LLC before item(s) are returned; customer must call and request a RMA number prior to returning; shipping and insurance must be prepaid by the customer; item(s) must be in new condition with complete original packaging and manuals to qualify for a refund].
Certain items may not be cancelled or returned.
Individual components purchased in a Kit may not be returned. For orders placed by internet, phone or email where a signed order is not possible, Customer agrees that their electronic or verbal order and/or signature accepting order from transportation company is authorization for placing order and agree to all policies and to honor and pay for credit card charges. Returns are subject to additional fees if item(s) are damaged. Item(s) damaged during return transit are the responsibility of the customer; the customer must file a claim with their carrier for a refund.
Non-Returnable Items: The following items are non-returnable, all sales are final: Pool Covers, Pool Cover Rollers, Spa Covers, Fafco Clone Products, & HeatSavr Liquid. Non-Returnable policy may also apply to other items - disclaimer will be shown at bottom of product description page.
Terms & Conditions
Unless otherwise specifically stated, Solar Buyers Club LLC does not manufacture products represented on this site for sale. As such, all products are warranted by the manufacturer of the product and not Solar Buyers Club LLC. We will endeavor to resolve warranty issues; however, the warranty is between the manufacturer and the end-user/customer. Therefore any warranty claim(s) and/or liabilities are made with the manufacturer. Solar Buyers Club LLC makes no claim as the performance or usability of any product; any claims stated are made by the manufacturer only. All items are new unless otherwise stated. All materials, images, diagrams, documents, statements, claims and text displayed on our websites are for educational purposes only; every possible attempt is made to publish accurate and factual information; however, Solar Buyers Club LLC is not liable for any misstatements, errors or omissions, or subsequent damages resulting from any misstatement, error or omission. Users are advised to verify information with other third party sources; reliance on any information provided is at the sole discretion of the user, and the user assumes full liability for usage of same. No guarantee of performance and/or savings is extended unless specifically defined in writing. Incentives and Rebates from third parties are not guaranteed; it is the users responsibility to apply for any incentives and rebates; Solar Buyers Club LLC assumes no liability for payment or reimbursement of any incentives or rebates.
Cancellation Policy
Orders are subject to a fee up to 20% if cancelled. This fee is required to cover costs incurred in the processing of the order, and will be determined by the status stage of the order. The minimum fee is 5%. An order is considered subject to the Cancellation Fee after checking the "I agree to the terms & conditions" box and immediately upon clicking the "Process" button during checkout or by verbal authorization for phone orders.
All cancellations must be in writing and received by email to support@DIYSolarPoolHeaterKits.com.